![]() Description is an optional field where you can provide more details about your time zone.There is generally no need to ever completely delete a timezone or other record from Service Desk Manager. An Inactive time zone is not deleted, and still exists in the system, in case an event or other record references it - this is similar to how setting most items to Inactive works in Service Desk Manager. "Active" means the record is available, while "Inactive" hides it from normal use. Record Status* defines whether or not this time zone is available for use.As an example, US Eastern time is GMT-0500, so this field would read "-18000" (-5 hours x 60 minutes x 60 seconds), while Indian Standard Time is GMT+0530, so this field would read "19800" (5.5 hours x 60 minutes x 60 seconds). This is listed as a positive or negative number of seconds to offset this time zone from GMT. GMT Delta is the same offset as above, but in an internally-readable form for calculation purposes.Note: Once the Code* value has been set, it cannot be edited. As this value needs to be unique, it may sometimes be necessary to add a number in parentheses to the code, as we've done with "New Zealand", listed as "GMT+1200 (2)". ![]()
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